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FAQ

Ar galime jums kuo nors padėti?

supportPersonalization & Other

Production takes 1-3 business days, Express production for an additional fee takes 1-2 business days without a queue

The poster itself does NOT play music, you have to scan the QR code on your phone to make it playable.

Depending on the chosen gift. If it is possible to add a photo, then of course you can use your photo or a photo of the person you are giving a gift to.

Extra text can be added to most of our gifts. Select the 'Add Extra text' option on product page.

Sure. Select the 'Wrap this product as a gift' option on product page.

There are two types of how to put text on a stand. the first is engraving and the second is UV printing. In the first case, the text has a burn-in effect and emoji cannot be used. In the second case, you can use emoji and the text can be of any color. The second method is more expensive than the first, because of the expensive UV paints.

supportPlacing an order

Yes you can! When placing an order, you will have two options - the delivery address and the payment address, fill in the recipient's data in the delivery address and your data in the payment address. The recipient will not receive an invoice with the gift.

Most of our gifts can be delivered to a pickup point. This option can be selected in the shopping cart. Check in the shopping cart if delivery to a pick-up point is possible in your country.

In the shopping basket, you will find a button with which the gift can be removed. The button looks like a trash can.

Yes, sure. You can add as many gifts as you wish.

It is not possible to select a specific delivery date, but you can write your wishes in the "special instructions to the seller" field, which is located in your shopping cart, and we will pay attention to it

Only one delivery address can be added per order. If you would like to have gifts shipped to different addresses, you will need to place separate orders.

We always attempt to bring out of stock gifts back in stock as soon as possible. As soon as we know when the gift will be back in stock, we will show this on the product page, so keep an eye on this to stay up to date.

You can find the gift specifications by scrolling down on the product page. You will find the dimensions, used materials and additional gift information.

We take great care in creating your gift and getting it to you as quickly as possible. The terms of delivery stated on our website reflect our quickest possible delivery. If express delivery is available, this will be stated on the product page also.

We want to make sure you are completely happy with your gift. That’s why it’s important to use high-quality photos. If the photo(s) are not of a high enough quality to guarantee the best result, you will be notified of this during the personalisation process. If you are shown this warning but choose to proceed anyway, you do so at your own risk. Are you unsure? Please send an email to customer service including your photo and the gift you would like to order. We will then check the quality.

To ensure that you are able to select the correct size, we have added a size chart to all of the textile gifts. You will find this directly on product page. Are you unsure of which size to select? Please contact us.

Chocolate can be ordered and shipped all year round. When the temperature reaches 25 degrees Celcius or above, we can no longer ensure the quality of the chocolate will be as expected on arrival. We would strongly advise you to select a gift that is not at risk of melting. If you place an order despite the high temperatures, your chocolate gift will be shipped at your own risk.

If your delivery address does not include a house number, please place a '0' in the house number bar to finalise your order.

Depending on the volume of orders we are experiencing, we would be happy to expedite your order and have it prepared by a certain date for a €10 expediting fee.

supportPayment

If you are having trouble completing your payment, we would advise you to first contact your bank for assistance, as they will often be able to explain and/or resolve the issue for you.

As long as your gift has not been shipped, we are able to make changes to your invoice for you. As soon as the order has been shipped, this is no longer possible.

The invoice and all other information concerning your gift will be emailed to you only. The gift will be sent without any further information, to ensure that the person receiving the gift won’t be able to see it. They will only get to see their amazing gift!

Unfortunately, postpaid orders are not possible. The order will be processed only after full payment

There are several payment methods available. If you would like to receive your order as soon as possible, please choose one of the following payment methods: Debit card, Credit Card or PayPal. We will then receive your payment immediately and send out your order as soon as possible. It is also possible to pay in cryptocurrency

Our gift prices are based on availability and popularity, making them subject to change.

supportDiscounts & Gift cards

You can enter your discount code during the payment step in the shopping basket. Enter your code and click apply button to activate the code, after which the discount will be automatically deducted from your total order amount. One discount code can be used per order.

Always be the first to know about all of our special offers and discounts via our newsletter!

When making a purchase in our store, you can redeem the value of a gift card by entering its unique code in the appropriate field at checkout.

The balance on a gift card can be spent on more than one order. Gift card balances are applied to the total value of an order, which can include taxes and shipping.

If payment has been completed, we are unable to add your discount code for you.

First, make sure that you have entered the discount code correctly, including the correct upper and lower case letters. Ensure that you have not accidentally entered an extra space or period. If this is correct, there is a possibility that your order doesn't meet the discount code requirements. It may be below the minimum order value, or a case of the discount not being valid for the gift you have selected. If this is not the case, please contact our customer service team.

The period of validity varies per discount code. When we provide a discount code, we also provide the expiry date. Once this date has passed, the code can no longer be used.

supportOrder status

After placing your order you will automatically receive a confirmation email. If you are unable to find the email, please check your spam folder first. If you are unable to find it in the spam folder, please check the email address spelling. If this contains an error, please contact our Customer Service. We will correct the email address and resend the confirmation email to you. Is the email address correct, yet you simply haven’t received the email? Please contact our Customer Service.

As soon as the order has been placed, we get to work in order to meet the expected delivery dates. For this reason, it is not possible to add gifts to orders which have been placed.

Your order can only be canceled if payment has not yet been completed and order not processed. Please contact us if you want to cancel order.

Your order status can be viewed by logging into your Account.

Follow the link https://sogifts.eu/pages/order-tracking and enter the tracking number you received in the email. Here you can view the information and location of your package.

supportShipment & delivery

We are sorry to hear that your order has been delayed. Please let us know what your order number is so we can start an investigation with the shipping agent/company to find out what happened to your parcel and to hear when they now expect to deliver it.

The times between which your gift can be delivered depend on which type of parcel your order has been shipped as, which shipping agent you select, and which area it is to be delivered to. To check at which time your parcel will be delivered, check the tracking link provided in your shipping confirmation email, or contact the shipping agent directly if you require further information.

First, check to see if your order has been shipped. If it has been shipped, and your tracking link isn't working, please contact us.

You will receive a shipping confirmation email as soon as your order is shipped. You can also check your order status in your account.

If your gift is shipped as a parcel and you are not at home at the time of delivery, the delivery driver may attempt to deliver to a neighbour, take the parcel to a pick-up point or re-attempt delivery on the following working day. In each of these cases, you will receive a notice of this in your letterbox. This will tell you what has happened and give you information on when re-delivery will take place, where you can collect the parcel or to which neighbour the parcel has been delivered for you . If delivery is not successful after several delivery attempts, or the parcel is not collected from a pick-up point, the gift will be returned to us.

You will receive a shipping confirmation as soon as your gift is shipped. This email includes a tracking number and link through which you can track your parcel with the shipping agent, as soon as the parcel has been processed. If you are unable to track your parcel or require further information, please contact our customer service.

What a pitty that you have not received your gift yet. We are so sorry! To find out where your package is exactly, we would like to start an investigation with the shipping agent. Would you please fill inthis formfor us and e-mail it to us? Then we will immediately dive into this and solve this matter as soon as possible.

supportAccount

What a pity that you want to delete your account. Would you please let us know by e-mail? Then we will immediately start working on your request. Should you ever change your mind, you are of course always welcome back!

What a shame that you no longer wish to receive our emails. Please send our Customer Service department an email to let us know, so that we can remove you from our mailing list. If you ever change your mind, you're more than welcome to sign up again!

You can create a new password by clicking on the 'Forgot password' button on the Account page. Enter your email address and you will receive a link with which to reset your password.

Changes can be made to your information details at any time. First, you will need to log in. After making your changes, you will be asked to check and confirm them.

This account allows you to view and check on your order 24 hours a day and keep your details up to date. All details are confidential and safely stored on the secure server.

supportCustomer service & Contact

We are very happy to have you as our customer and want you to know that your personal information is safe with us. We take great care in handling this sensitive information. All information that you share with us is stored in our secure database using a safe SSL connection. This means that only a few confidants have access to the information. This means that the information can only be seen by those who need to see it. We promise to use your information within our company only, and to never share your information with third parties for commercial or other purposes.

These things happen! We're more than happy to correct it for you, simply contact us.

We treat your photos as personal information, which means that we treat them as we would our own. We use your photos for the sole purpose of creating your gift, and never share your photos with third parties. We store your photos in order to use them to create your gift. We store the photos for a maximum of 24 months from the date on which your order is placed. We do this so that we can remake your gift for you in case of an issue, or in case you wish to have the order remade. If you upload a photo but do not place an order, your photo is stored for a maximum of 30 days. If you would like your photos to be removed earlier than this, please contact our Customer Service department, so that we can arrange this for you.

If you need help or have a question, you can contact our Customer Service department by phone, by email help@sogifts.eu, or chat with us through our website. We're here to help!

If you have received a message from a shipping agent that your parcel is being returned to sender, or have seen this in your tracking link, please contact us, so that we can help you receive your order as soon as possible.

Oh dear, what a shame that your gift has been damaged while being shipped to you. Please contact us, so that we can determine what has happened and offer a fitting solution. If you are contacting us through email, it can be helpful to add a photo of the damage and your order number.

What a shame that your order has arrived incomplete. We often divide large orders into several shipments; if this is the case, you will see several tracking links in your shipping confirmation email. This allows you to check where each part of your order is. If your order has been shipped in one parcel and you find something is missing, please contact us.

As your gift is made using your personalisation, it is therefore specific to you and cannot be exchanged or returned.

Are you so happy with your gift that you would like to order it again? We can do that! It is possible to reorder a gift within 2 years of placing the original order, without having to personalise it again. Just provide us with the original order number through email, phone or chat and we will do the rest. You will receive an order confirmation including all the information needed to complete payment.

What a shame that your gift is not as you had expected. We're sorry that you are disappointed, and would like to receive an email including a description of the issue, your order number and a photo of the issue. We will evaluate this and offer a fitting solution.

Didn't find your answer?

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